Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Sipson

At Sipson Florist, we are committed to delivering only the freshest flowers to our valued customers in Sipson and the surrounding areas. As a trusted local florist serving both households and businesses, your satisfaction is our top priority. From the moment you open one of our beautiful arrangements, we want you to experience the scent and vibrancy that only truly fresh flowers offer. Our fresh flowers guarantee ensures you receive blooms at their peak, and we stand behind the quality of every bouquet.

Damaged-on-Arrival & Non-Fresh Flowers

We take the utmost care when preparing and delivering your order. However, in the unlikely event that your flowers arrive damaged or do not meet our freshness standards, please reach out to us as soon as possible. To help us resolve your issue efficiently, we ask that you contact us within 24 hours of delivery. Please keep the item in its original packaging wherever possible and provide a detailed description of the concern. Clear photos showing the damaged or wilted flowers will also help us to process your claim promptly.

Freshness Window

Sipson Florist guarantees that all flowers will remain fresh for a minimum of 5 days from delivery, provided they are cared for according to our recommended guidelines. This includes keeping flowers in fresh water, away from direct heat, and trimming stems where advised. If you believe your flowers have wilted or deteriorated within this 5-day period, and standard care instructions have been followed, our team is here to help.

Refund & Replacement Options

Your satisfaction is important to us. If your order arrives damaged or is not as fresh as expected within the guaranteed freshness window, you are eligible for a refund or a replacement. We will discuss your preferred resolution and arrange for either a full refund of your purchase or the delivery of a new, equivalent bouquet at the earliest opportunity. Refunds will be processed to the original form of payment once the claim is verified. For replacements, we aim to deliver your new arrangement as soon as possible, ensuring the experience you expect from a local Sipson florist.

Complaints Process

If you have a complaint that does not relate to damaged or non-fresh flowers, please don’t hesitate to reach out. We value all feedback and use it to continually improve our services. Our approach to complaints is thorough and fair. Each concern will be logged and reviewed by our customer care team. We strive to respond to all complaints within 48 hours, working with you to resolve the issue in a timely and satisfactory manner. Your trust means everything to us, and we want your experience to reflect why we are Sipson’s preferred florist for both homes and local businesses.

Your Local Florist in Sipson

Serving the Sipson community with dedication, Sipson Florist is proud to support local households and businesses. We understand that sending and receiving flowers is a meaningful experience, which is why our fresh flowers guarantee underpins everything we do. Thank you for choosing Sipson Florist. For any returns, refunds, or complaints, please reach out to our team – we are always here to help and will ensure your concerns are resolved with care and urgency.