Sipson Florist Online Flower Delivery: Terms & Conditions

Introduction

Welcome to Sipson Florist. These Terms & Conditions apply to all purchases of goods and services (specifically, flower delivery) made via our website by customers residing in Sipson and surrounding areas. By placing an order on our website, you agree to be bound by these terms, which have been created in accordance with applicable UK law. Please read this document carefully before ordering from us.

Service Coverage Area

These Terms & Conditions apply to all online purchases for delivery within Sipson and its surrounding areas as stated on our website. If you are outside our delivery area, we reserve the right to decline your order or adjust the order details and charges accordingly. Our delivery terms and available services may differ based on location, and we will notify you at the time of order if adjustments are required.

Order Process

Orders for flower delivery with Sipson Florist are submitted via our website. Upon placing an order, you are making an offer to purchase products in accordance with these Terms & Conditions, which we may accept or decline at our discretion. Once your order is placed, you will receive an automated email confirmation acknowledging your order. This correspondence does not constitute acceptance of your order; acceptance occurs only when you receive a dispatch confirmation from us.

It is your responsibility to ensure that all order details, including recipient’s information, delivery address, delivery date, and your contact information, are accurate and complete. Errors in information may result in delays or non-delivery for which we will not be liable. If you discover any error after placing your order, please notify us as soon as possible so that we may try to amend the order before dispatch.

Orders are subject to availability. In the event of supply difficulties, we reserve the right to substitute flowers or packaging of similar value and quality without prior notice. If we are unable to fulfil your order, we will inform you and offer an alternative or refund as appropriate.

Payments

All prices on our website are listed in GBP (£) and include VAT where applicable unless otherwise stated. Payment must be made in full before we process and deliver your order.

We accept payment via approved methods displayed at the checkout on our website, which may include major credit and debit cards, and selected online payment platforms. By submitting your payment information, you confirm that you are authorised to use the chosen payment method and that there are sufficient funds to cover the total order amount.

Once payment has been received and your order accepted, you will receive a further email confirming the details of your purchase and estimated delivery date. We do not store your full payment details on our systems and utilise secure payment processing systems to protect your financial information.

Delivery

Our online flower delivery service is available throughout Sipson and specified surrounding areas. We aim to deliver flowers and gifts on the date specified in your order, but we cannot guarantee delivery at an exact time. Delivery times may vary, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.

If no one is available to receive the delivery at the specified address, our standard practice is to attempt delivery to a neighbour or leave the flowers in a safe location, where possible. We will also leave a card indicating the action taken. Where neither option is available, we will attempt to re-deliver, or arrange for the recipient to collect the flowers from our store. Additional charges may apply for re-delivery if delivery was not possible due to incorrect details or the recipient’s unavailability.

Please note that all stated delivery times are estimates and not guaranteed, unless otherwise agreed in writing. We are not liable for late deliveries due to circumstances beyond our control, including but not limited to adverse weather, traffic delays, or floricultural supply shortages.

Cancellations and Amendments

You may cancel or amend your order in accordance with the following conditions:

• For standard orders, cancellation or amendment requests must be received within 24 hours of placing the order or at least 48 hours prior to the scheduled delivery date, whichever is earlier.
• Orders for same-day or next-day delivery cannot usually be cancelled or amended, as preparation and delivery commence promptly after the order is received.
• For products with personalisation or special instructions, cancellations may not be possible after the order has been placed and work commenced.

All cancellation and amendment requests must be submitted via the contact options on our website. If your order is eligible for cancellation, you will receive a full refund. If the flowers or products have already been dispatched, no cancellation or refund is possible.

Returns and Refunds

Due to the nature of perishable goods, we are unable to accept returns of fresh flowers. However, if you are dissatisfied with the quality of your flowers or the service provided, please contact us within 24 hours of delivery, supplying photographic evidence if possible. We will investigate and may offer a replacement or full/partial refund at our discretion.

Non-perishable goods are eligible for return within seven days of receipt, provided they are unused and in their original condition. Return postage costs are the responsibility of the customer unless the goods are faulty or incorrect.

Product Descriptions and Substitutions

We make every effort to display our flowers and products as accurately as possible. As flowers are natural products, some minor variations in colour, size, and arrangement may occur. If specific blooms or packaging are unavailable, we reserve the right to substitute with equivalent products of equal or greater value and quality without notice.

Product images are for illustrative purposes only and do not form part of the contract between us and the customer.

Liability

Our liability to you in connection with any order will not exceed the total price paid by you for the products involved. Nothing in these Terms & Conditions seeks to exclude or limit your statutory rights or our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.

We shall not be liable for any loss or damage (including any consequential or indirect loss) arising out of or in connection with any delay or failure to deliver flowers or other goods due to circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, road closures, or supplier issues.

You are responsible for the safe handling and watering of flowers following delivery. We do not accept responsibility for flowers once they have been successfully delivered to your specified address or location.

Customer Responsibilities

By placing an order with Sipson Florist, you confirm that:

• You are at least 18 years of age or the minimum legal age permitted for certain products as specified by UK law (e.g. alcohol).
• All information supplied is truthful and accurate.
• You will not use our service for any unlawful purpose or supply misleading information relating to orders or delivery.

Intellectual Property

All content on the Sipson Florist website, including images, product names, descriptions, and design elements, remain the property of Sipson Florist and/or its licensors. Content may not be used, reproduced, or distributed without prior written consent.

Amendments to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication. Your continued use of the site and services after changes have been made indicates your acceptance of the updated terms.

Privacy and Data Protection

Your privacy is important to us. We will only use your personal information as outlined in our Privacy Policy. Please review this policy to understand how your data is collected, used, and protected in relation to your use of our online flower delivery service across Sipson and the surrounding areas.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them or the supply of goods and services (including contract and non-contractual disputes and claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court or regulatory body, the remaining provisions will continue in full force and effect. Our failure to enforce any term or condition does not constitute a waiver of that term or right.

These Terms & Conditions constitute the entire agreement between you and Sipson Florist in relation to online flower delivery, superseding all prior agreements, representations, and understandings.

Contact and Customer Support

If you have any questions about these Terms & Conditions, or require assistance regarding your order, please use the contact options provided on our website. We aim to respond to all queries in a timely and efficient manner.

Effective Date: 1 June 2024

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sipson, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sipson.

For assistance with orders, returns or account queries, please fill out the Contact Us form.